Returns
We want our customers to be completely satisfied with their purchases from our online store. We offer eligible returns a full refund of the product price within 30 days of receiving the order.
Our policy is strictly 30 days, and has been set with our biodegradable products and packaging in mind. If your return is outside of 30 days, unfortunately we cannot approve your request. To be eligible for a return your product must be unused, unopened, and with all tags still attached.
Please note we cannot accept refunds or exchanges on;
JEWELLERY (due to hygiene reasons)
Products not available for return if change of mind due to shipping regulations;
CONFETTI CANNONS
SPARKLERS
Products available for a store credit if change of mind;
UMBRELLAS
PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS
Refunds on full price items
Once you've filled in a return request please allow 5 working days for it to be assessed. Once we approve your request, you will be emailed instructions on how to send the products back to us.
Once we receive your order in our warehouse, we will process your refund if the items are deemed to be in the original condition within 3-5 business days. Please note refunds can only be processed back to the original payment method.
Please allow up to 3-5 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.
Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.
Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.
Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride.
Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.
Returns FAQ
Who is responsible for postage?
If you would like to return items to us for change of mind, then the customer is responsible for the cost of postage back to our warehouse. If your items are incorrect or faulty, then you will receive a prepaid returns label from our team.
How long will the refund take?
Once your order has been received by our team, please allow 3-5 days to inspect the products. Then the refund will take about 3-5 business days to appear back to the same method of payment. You will receive an email notification as soon as we process the refund.
How will I be refunded?
The refund will be made via the original payment method on our website. We are unable to change the account details or payment method attached to the original order.
Can I exchange my products?
At this time we don’t offer an exchange service. We would recommend purchasing the products you would like, while you await your refund.
What happens if I have received a faulty product?
This is very rare, but it can happen. We will provide you with a replacement product as soon as possible. If we are out of stock of your purchased item, we will provide a full refund.
If the delivery missed my wedding date, can I return it?
Absolutely. The return just needs to happen within 30 days. There are some items that are exempt from return, including sparklers, cannons, umbrellas, jewellery and clearance/sale products.
If my parcel was returned to sender, how do I arrange a re-delivery?
If your parcel is sent back to us, we can arrange to have it resent to you. Our team will send you a link to complete payment for the re-delivery fee.
I bought a clearance/sale item, can I return it?
Unfortunately clearance and sale items are final purchase.
My order was 30 days ago, am I able to still return it?
Our policy is strictly 30 days, and has been set with our biodegradable products and packaging in mind. If your return is outside of 30 days, unfortunately we cannot approve your request.
What happens if the returned item/s don’t match the same condition as the products
Unfortunately your return may be rejected if the products aren’t returned in the same condition as they were received. I bought a clearance/sale item, can I return it?
Unfortunately clearance and sale items are final purchase.