Returns and Refunds 

We want our customers to be completely satisfied with their purchases from our online store. We offer eligible returns a full refund of the product price within 30 days of receiving the order.

Our policy is strictly 30 days, and has been set with our biodegradable products and packaging in mind. If your return is outside of 30 days, unfortunately we cannot approve your request. To be eligible for a return your product must be unused, unopened, and with all tags still attached. 

Please note we cannot accept refunds or exchanges on;
JEWELLERY (due to hygiene reasons)

Products not available for return if change of mind due to shipping regulations;
CONFETTI CANNONS
SPARKLERS

Products available for a store credit if change of mind;
UMBRELLAS

PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS


Refunds on full price items

Once you've filled in a return request please allow 5 working days for it to be assessed. Once we approve your request, you will be emailed instructions on how to send the products back to us.

Once we receive your order in our warehouse, we will process your refund if the items are deemed to be in the original condition within 3-5 business days. Please note refunds can only be processed back to the original payment method.

Please allow up to 3-5 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.

Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.

Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.

Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride.

Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.