We want you to be completely satisfied with your purchase and experience with The Whole Bride. Our team are always on hand to discuss your needs, and you can process returns through our online system.
Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.
We accept both refunds and exchange for store credit within the 30 day period.
Please note we cannot accept refunds or exchanges on;
Products available for store credit only (no refund) if change of mind;
PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS
Refunds on full price items
Once you've filled in a returns request please allow 5 working days for it to be processed. Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.
Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.
Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.
Return of umbrellas, sparklers & confetti cannons
If you change your mind about these products, a store credit will be processed for the amount paid for the product. We do not offer refunds on these products.
Return of earrings
Due to hygiene and health and safety reasons, we do not accept change of mind return requests.
The customer is responsible for postage costs incurred to send items back to The Whole Bride.
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.