Returns

We want you to be completely satisfied with your purchase and experience with The Whole Bride. Our team are always on hand to discuss your needs, and you can process returns through our online system. 

Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.

We accept both refunds and exchange for store credit within the 30 day period. 

PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS

Refunds on full price items
Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.

Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.

Refunds on sale items
We do not offer refunds on sale items. They are final clearance items. 

Return of earrings
Due to hygiene and health and safety reasons, we do not accept change of mind return requests.

Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride. 

Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.