Please note that once a parcel leaves our warehouse, delivery is the responsibility of the carrier. We highly recommend selecting parcel protection at the checkout should you wish to have the contents of your parcel insured.

We provide free standard shipping on orders within Australia over $125.

Please see our checkout for all available options. As we provide standard, express, priority shipping.

Please note that sparklers and cannons can only be shipped by regular road transport, due to regulations within Australia. We are unable to send these items overseas.

You may find an express road option at checkout for your postcode which would be the fastest mode of delivery.

**PLEASE NOTE, that there will be delayed dispatch times during sale periods**

Our team are committed to sending out our orders as soon as possible.
We dispatch orders from Monday to Friday.

1) Priority orders will dispatch from our warehouse on the same day, if ordered before 11am AEST.

2) Express orders, please allow 1-2 business days for your order to dispatch.

3) Standard orders, please allow 4-5 business days for orders to dispatch.

During sale events, please allow an extra 7 business days for your standard orders to dispatch. Priority and express will dispatch as per normal.

We strongly recommend selecting priority or express if you need your item quickly, or your wedding is approaching.

You can also contact our team prior to checking out to see if your items will arrive before your wedding day, or to ask us to prioritise your dispatch.

**Please note that our warehouse will be closed for dispatch from 1pm AEDT 20th December 2024, until 3rd January 2025**

Once your parcel leaves our warehouse, it is in the hands of the carrier and you will receive tracking as soon as it sends.

You can calculate up to date shipping times on the Australia Post website using your postcode (our postcode is 2486);

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/

TNT Road Express - lease allow 2-3 business days for deliver between large cities. Up to 5 business days for other locations.

TNT Air Express - Please allow 1-2 business days for deliver between large cities. Up to business 3 days for other locations.

CYCLONE UPDATE // 5th MARCH 2025

Our warehouse and our team are based in Southeast Queensland and Northern New South Wales, and with Tropical Cyclone Alfred heading our way, we are preparing for potential impacts. As a result, there may be delays in responding to emails over the coming days. We will continue to work while we can, but there may come a point where this isn’t practical.

Parcels might also have shipping delays, please refer to the Australia Post website for more up to date details. 

We appreciate your patience. If your matter is urgent, we will do our best to assist as soon as possible.

• Express 2-5 business days
• Standard 5-7 business days

Regular shipping fee starting at $9.95 AUD for orders up to 500gms. 

Regular shipping fee of $14.95 AUD for orders between 0.5-1kg.

Regular shipping fee of $23.95 AUD for orders between 1-2kg. 

Free regular shipping on NZ orders over $150 AUD.

Express options available.

Heavy goods over 2.5kg will have a $18.95 shipping fee.

Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by The Whole Bride. Please check with your local customs office prior to placing your order to avoid unwanted extra charges. 

All orders ship from The Whole Bride in Tweed Heads South, NSW. 

We ship internationally with Australia Post and Fedex.

Please refer to your checkout for the most up to date options available for your order.