Shipping
Within Australia
Cost of Shipping
We provide free standard shipping on orders within Australia over $95.
Please see our checkout for all available options. As we provide standard, express, priority and courier services.
Shipping of Sparklers and Cannons
Please note that sparklers and cannons can only be shipped by regular road transport, due to regulations within Australia. We are unable to send these items overseas.
You may find an express road option at checkout for your postcode which would be the fastest mode of delivery.
Processing, Picking and Dispatch
Our team are committed to sending out our orders as soon as possible.
We dispatch orders from Monday to Friday.
1) Priority orders will dispatch from our warehouse on the same day, if ordered before 11am AEST.
2) Express orders, please allow 1-2 business days for your order to dispatch.
3) Standard orders, please allow 4-5 business days for orders to dispatch.
During sale events, please allow an extra 7 business days for your order to dispatch.
We strongly recommend selecting priority or express if you need your item quickly, or your wedding is approaching.
You can also contact our team prior to checking out to see if your items will arrive before your wedding day, or to ask us to prioritise your dispatch.
Delivery Timeframes - Australia Post (Express & Regular)
Once your parcel leaves our warehouse, it is in the hands of the carrier and you will receive tracking as soon as it sends.
You can calculate up to date shipping times on the Australia Post website using your postcode (our postcode is 2486);
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/
Delivery Timeframes - TNT
We will prioritise the send of TNT orders, and they will be sent within 1 business day of the order being placed.
TNT Road Express - lease allow 2-3 business days for deliver between large cities. Up to 5 business days for other locations.
TNT Air Express - Please allow 1-2 business days for deliver between large cities. Up to business 3 days for other locations.
New Zealand Orders
Australia Post to New Zealand
- Express 2-5 business days
- Standard 5-7 business days
Regular shipping fee starting at $9.95 AUD for orders up to 500gms.
Regular shipping fee of $14.95 AUD for orders between 0.5-1kg.
Regular shipping fee of $23.95 AUD for orders between 1-2kg.
Free regular shipping on NZ orders over $150 AUD.
Express options available.
Heavy goods over 2.5kg will have a $18.95 shipping fee.
International Orders
International Product Exceptions
Please note the following products unfortunately can't be shipped internationally due to shipping regulations: Sparklers, Confetti Cannons, Emergency Kits, Bridesmaid Boxes + Prosecco.
Sales Tax
Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by The Whole Bride. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.
All orders ship from The Whole Bride in Tweed Heads South, NSW.
Shipping Partners
We ship internationally with Australia Post and Fedex.
Please refer to your checkout for the most up to date options available for your order.