Shipping
All orders are sent via Australia Post, TNT and Fedex depending on what is selected at checkout.
Orders placed on our website are processed for delivery within 3-5 business days. If you purchased your order during or after a sale period, please allow up to 5 business days for processing and packing. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address provided at checkout.
Urgent Orders
We know that sometimes you need something in a hurry. If you need your products urgently please select 'PRIORITY DISPATCH' at checkout. Or any overnight express options.
If ordered prior to 11am AEST, we can dispatch your order on the same working day. Please note, all Sparklers + Confetti Cannons can only be posted via Standard Shipping due to shipping regulations on these products.
AUSTRALIA POST - AUSTRALIAN ORDERS
Standard shipping (5-7 days* except WA)
- Up to $125.00 = $7.50
- Over $125.00 = Free
*Please note: Sparklers will have additional shipping charges that apply due to weight and shipping regulations and are excluded from free shipping offers.*
Express shipping (1-3 days* except WA)
- Up to $95 = $11.00
- Between $95.00 -$140.00 = $8.00
- Between $140.00 - $200 = $2.95
- Over $200 = free
Regular Post
Allow 5-7 business days after dispatch notification for your item to arrive.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
Express Post
These orders will be sent to Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
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The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app |
TNT
Overnight Express - If order placed by 11am AEST, it will be shipped the same working day. Delivery times as per TNT website (usually 1-2 days after dispatch depending on regionality).
Road Express - Please allow 1-3 business days for dispatch. Delivery times as per TNT website.
AUSTRALIA POST - NEW ZEALAND ORDERS
Current AUS Post shipping estimates:
- Express 6-10 business days
- Standard 8-14 business days
- Regular shipping fee starting at $9.95 AUD for orders up to 500gms.
- Regular shipping fee of $14.95 AUD for orders between 0.5-1kg
- Regular shipping fee of $23.95 AUD for orders between 1-2kg.
- Free regular shipping on orders over $150 AUD
- Express options available
- Heavy goods over 2.5kg will have a $18.95 shipping fee
International Orders
Due to COVID-19 our international orders may encounter delays. Please contact our team if you require your international order by a certain date.
**Please note that there might be some delays due to COVID-19, you will be sent tracking as soon as your order has been shipped. Unfortunately we cannot be held responsible for any orders that are delayed via the postal service which are beyond our control. Please be assured that are team are working hard behind the scenes to get your packages out as quickly as possible to mitigate any postal service delays**
Please note, the following products unfortunately can't be shipped internationally due to shipping regulations: Sparklers, Confetti Cannons, Emergency Kits, Bridesmaid Boxes + Prosecco.
Sales Tax
Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by The Whole Bride. Please check with your local customs office prior to placing your order to avoid unwanted extra charges.
All orders ship from The Whole Bride in Tweed Heads South, NSW.