All orders are sent via Australia Post, TNT and Fedex depending on what is selected at checkout. 

Orders placed on our website are processed for delivery within 3-5 business days. If you purchased your order during or after a sale period, please allow up to 5 business days for processing and packing. Once your order is dispatched you will receive shipping confirmation and tracking details via the email address provided at checkout. 

Urgent Orders
We know that sometimes you need something in a hurry. If you need your products urgently please select 'PRIORITY DISPATCH' at checkout. Or any overnight express options. 

If ordered prior to 11am AEST, we can dispatch your order on the same working day. Please note, all Sparklers + Confetti Cannons can only be posted via Standard Shipping due to shipping regulations on these products.

AUSTRALIA POST - AUSTRALIAN ORDERS
Standard shipping (5-7 days* except WA)
- Up to $125.00 = $7.50
- Over $125.00 = Free
*Please note: Sparklers will have additional shipping charges that apply due to weight and shipping regulations and are excluded from free shipping offers.*

Express shipping (1-3 days* except WA)
- Up to $95 = $11.00
- Between $95.00 -$140.00 = $8.00
- Between $140.00 - $200 = $2.95
- Over $200 = free

Regular Post 
Allow 5-7 business days after dispatch notification for your item to arrive.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.

Express Post
These orders will be sent to Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team. 

The best way to track and manage your deliveries is with the Australia Post mobile app. Get the AusPost app

 
TNT
Overnight Express - If order placed by 11am AEST, it will be shipped the same working day. Delivery times as per TNT website (usually 1-2 days after dispatch depending on regionality). 

Road Express - Please allow 1-3 business days for dispatch. Delivery times as per TNT website. 

AUSTRALIA POST - NEW ZEALAND ORDERS
Current AUS Post shipping estimates:

• Express 6-10 business days
• Standard 8-14 business days

- Regular shipping fee starting at $9.95 AUD for orders up to 500gms. 
- Regular shipping fee of $14.95 AUD for orders between 0.5-1kg
- Regular shipping fee of $23.95 AUD for orders between 1-2kg. 
- Free regular shipping on orders over $150 AUD
- Express options available
- Heavy goods over 2.5kg will have a $18.95 shipping fee

International Orders
Due to COVID-19 our international orders may encounter delays. Please contact our team if you require your international order by a certain date.

**Please note that there might be some delays due to COVID-19, you will be sent tracking as soon as your order has been shipped. Unfortunately we cannot be held responsible for any orders that are delayed via the postal service which are beyond our control. Please be assured that are team are working hard behind the scenes to get your packages out as quickly as possible to mitigate any postal service delays**

Please note, the following products unfortunately can't be shipped internationally due to shipping regulations: Sparklers, Confetti Cannons, Emergency Kits, Bridesmaid Boxes + Prosecco.

Sales Tax
Australian customers will have the standard 10% GST included in their order. International customers' orders are GST-free. Please note that your local customs office may charge duties & taxes for products ordered outside of your country or region. These charges are the responsibility of the customer and are not prepaid by The Whole Bride. Please check with your local customs office prior to placing your order to avoid unwanted extra charges. 

All orders ship from The Whole Bride in Tweed Heads South, NSW. 

We want you to be completely satisfied with your purchase and experience with The Whole Bride. Our team are always on hand to discuss your needs, and you can process returns through our online system. 

Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. This is also due to many of our products containing biodegradable qualities.

To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.

We accept both refunds and exchange for store credit within the 30 day period. 

Please note we cannot accept refunds or exchanges on;
JEWELLERY (due to hygiene reasons)

Products available for store credit only (no refund) if change of mind;
CONFETTI CANNONS
SPARKLERS
UMBRELLAS

PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS

Refunds on full price items
Once you've filled in a returns request please allow 5 working days for it to be processed. Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.

Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.

Refunds on sale items
We do not offer refunds on sale items. They are final clearance items. 

Return of umbrellas, sparklers & confetti cannons
If you change your mind about these products, a store credit will be processed for the amount paid for the product. We do not offer refunds on these products.

Return of earrings
Due to hygiene and health and safety reasons, we do not accept change of mind return requests.

Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride. 

Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.