Refunds on full price items
Once you've filled in a return request please allow 5 working days for it to be assessed. Once we approve your request, you will be emailed instructions on how to send the products back to us.
Once we receive your order in our warehouse, we will process your refund if the items are deemed to be in the original condition within 3-5 business days. Please note refunds can only be processed back to the original payment method.
Please allow up to 3-5 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.
Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.
Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.
The customer is responsible for postage costs incurred to send items back to The Whole Bride.
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.