Please note that all Click Frenzy sales will dispatch within 5 business days. If you need your order urgently, please select 'priority shipping' at the checkout. All sparklers + cannons can only be posted via regular post.
The Whole Bride ships from Australia, and ships worldwide.
All orders are sent via Australia Post's Regular Service within Australia, and then via third party postage services connected with Australia Post for global destinations.
Orders placed on our website are processed for delivery within 3 business days. If you purchased your order during or after a sale period, please allow up to 5 business days for processing and packing. Once your order is dispatched you will receive shipping confirmation and tracking details.
Urgent Orders
We know that sometimes you need something in a hurry. If you need your products urgently please select 'PRIORITY DISPATCH' at checkout.
If ordered prior to 11am AEST, we can dispatch your order on the same working day.
AUSTRALIAN ORDERS
Standard shipping (5-7 days* except WA)
- Up to $125.00 = $7.50
- Over $125.00 = Free
*Please note: Sparklers will have additional shipping charges that apply due to weight and shipping regulations and are excluded from free shipping offers.*
Express shipping (1-3 days* except WA)
- Up to $95 = $11.00
- Between $95.00 -$140.00 = $8.00
- Between $140.00 - $200 = $2.95
- Over $200 = free
Regular Post
Allow 5-7 business days after dispatch notification for your item to arrive.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
Express Post
These orders will be sent to Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
NEW ZEALAND ORDERS
Current AUS Post shipping estimates:
- Express 6-10 business days
- Standard 8-14 business days
- Regular shipping fee starting at $9.95 AUD for orders up to 500gms.
- Regular shipping fee of $14.95 AUD for orders between 0.5-1kg
- Regular shipping fee of $23.95 AUD for orders between 1-2kg.
- Free regular shipping on orders over $150 AUD
- Express options available
- Heavy goods over 2.5kg will have a $18.95 shipping fee
International Orders
Due to COVID-19 our international orders may encounter delays. Please contact our team if you require your international order by a certain date.
**Please note that there might be some delays due to COVID-19, you will be sent tracking as soon as your order has been shipped. Unfortunately we cannot be held responsible for any orders that are delayed via the postal service which are beyond our control. Please be assured that are team are working hard behind the scenes to get your packages out as quickly as possible to mitigate any postal service delays**
All orders ship from The Whole Bride in Burleigh Heads, QLD. We also offer local pick-up from our Warehouse in Burleigh Heads.
We want you to be completely satisfied with your purchase and experience with The Whole Bride. Our team are always on hand to discuss your needs, and you can process returns through our online system.
Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.
We accept both refunds and exchange for store credit within the 30 day period.
Please note we cannot accept refunds or exchanges on;
JEWELLERY
Products available for store credit only (no refund) if change of mind;
CONFETTI CANNONS
SPARKLERS
UMBRELLAS
PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS
Refunds on full price items
Once you've filled in a returns request please allow 5 working days for it to be processed. Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.
Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.
Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.
Return of umbrellas, sparklers & confetti cannons
If you change your mind about these products, a store credit will be processed for the amount paid for the product. We do not offer refunds on these products.
Return of earrings
Due to hygiene and health and safety reasons, we do not accept change of mind return requests.
Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride.
Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.
The Whole Bride
Luxe Velvet Ring Box - Olive
Our luxe edition velvet ring boxes have been hand crafted using only the finest velvet and suede materials.
They are finished with a pillow top, to further add to their luxurious feel.
All ring boxes include the gold stamped TWB monogram inside the lid.
We searched the world over to find the highest quality grade fabric used in our latest luxe edition.
Every ring box purchase includes our signature TWB soft suede pouch to keep your ring box safe, or to use for your ring bearers on the day.
Sizing;
4.5cm x 4.5cm x 4.5cm
Choose from 7 colours.
Choose from 2 sizes;
- Single Ring Slot
- Double Ring Slot
Our Olive Velvet Ring Box pairs perfectly with our Olive Silk Ribbon - Shop here.
Please note that all Click Frenzy sales will dispatch within 5 business days. If you need your order urgently, please select 'priority shipping' at the checkout. All sparklers + cannons can only be posted via regular post.
The Whole Bride ships from Australia, and ships worldwide.
All orders are sent via Australia Post's Regular Service within Australia, and then via third party postage services connected with Australia Post for global destinations.
Orders placed on our website are processed for delivery within 3 business days. If you purchased your order during or after a sale period, please allow up to 5 business days for processing and packing. Once your order is dispatched you will receive shipping confirmation and tracking details.
Urgent Orders
We know that sometimes you need something in a hurry. If you need your products urgently please select 'PRIORITY DISPATCH' at checkout.
If ordered prior to 11am AEST, we can dispatch your order on the same working day.
AUSTRALIAN ORDERS
Standard shipping (5-7 days* except WA)
- Up to $125.00 = $7.50
- Over $125.00 = Free
*Please note: Sparklers will have additional shipping charges that apply due to weight and shipping regulations and are excluded from free shipping offers.*
Express shipping (1-3 days* except WA)
- Up to $95 = $11.00
- Between $95.00 -$140.00 = $8.00
- Between $140.00 - $200 = $2.95
- Over $200 = free
Regular Post
Allow 5-7 business days after dispatch notification for your item to arrive.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
Express Post
These orders will be sent to Australian Post's Express Service, and take 1-3 business days to arrive after dispatch.
*Please note that COVID-19 delays may apply, so if you need your parcel urgently please contact our team.
NEW ZEALAND ORDERS
Current AUS Post shipping estimates:
- Express 6-10 business days
- Standard 8-14 business days
- Regular shipping fee starting at $9.95 AUD for orders up to 500gms.
- Regular shipping fee of $14.95 AUD for orders between 0.5-1kg
- Regular shipping fee of $23.95 AUD for orders between 1-2kg.
- Free regular shipping on orders over $150 AUD
- Express options available
- Heavy goods over 2.5kg will have a $18.95 shipping fee
International Orders
Due to COVID-19 our international orders may encounter delays. Please contact our team if you require your international order by a certain date.
**Please note that there might be some delays due to COVID-19, you will be sent tracking as soon as your order has been shipped. Unfortunately we cannot be held responsible for any orders that are delayed via the postal service which are beyond our control. Please be assured that are team are working hard behind the scenes to get your packages out as quickly as possible to mitigate any postal service delays**
All orders ship from The Whole Bride in Burleigh Heads, QLD. We also offer local pick-up from our Warehouse in Burleigh Heads.
We want you to be completely satisfied with your purchase and experience with The Whole Bride. Our team are always on hand to discuss your needs, and you can process returns through our online system.
Our policy lasts 30 days from delivery of your products. If 30 days have gone by since the delivery of your purchase, unfortunately we cannot accept a return. To be eligible for a return, your item must be unused, with tags still attached, and in original condition. It must also be in the original packaging.
We accept both refunds and exchange for store credit within the 30 day period.
Please note we cannot accept refunds or exchanges on;
JEWELLERY
Products available for store credit only (no refund) if change of mind;
CONFETTI CANNONS
SPARKLERS
UMBRELLAS
PLEASE COMPLETE THIS RETURNS CLAIM WITHIN 30 DAYS
Refunds on full price items
Once you've filled in a returns request please allow 5 working days for it to be processed. Please note refunds can only be processed back to the original payment method. Please allow up to 7 days for the refund to appear back in your account once you finalise the returns process. Original shipping costs will be deducted from the refunded amount.
Refunds are available for products purchased at full price (even if purchased during a promotional period). A refund will be processed for the amount paid for the product.
Refunds on sale items
We do not offer refunds on sale items. They are final clearance items.
Return of umbrellas, sparklers & confetti cannons
If you change your mind about these products, a store credit will be processed for the amount paid for the product. We do not offer refunds on these products.
Return of earrings
Due to hygiene and health and safety reasons, we do not accept change of mind return requests.
Postage
The customer is responsible for postage costs incurred to send items back to The Whole Bride.
Exchanges
We don't accept direct exchanges. Instead we will issue you a store credit to re-purchase your desired item/s.